ポイントカードの特典の受け取り方・よくある質問

How to receive point card benefits/Frequently asked questions

We started the point card from April 1, 2022.

We have compiled a list of how to receive point card benefits and frequently asked questions, so please check them out.

Point card overview

With our point card, you will receive 1 point for each use of our online shop or Fukuoka Yakuin store.

We have special benefits available every 6 times, so be sure to get them. Points are the same for both the online shop and Fukuoka Yakuin store.

The card is valid only for the person in question. Transfer etc. is prohibited.

Also, there is no expiration date. Please note that points may be invalidated if fraudulent use is suspected.

FAQ

-Q.What kind of goods do you have?

A.It varies depending on the season, so we will inform you when you contact us for exchange.

We are planning stamps, marche bags, etc.

-Q.What if I lose my card?

Usage of Fukuoka Yakuin store▼

We apologize for the inconvenience, but we are unable to verify your past purchase history, so your order will be invalidated. Thank you for your understanding.

Online shop usage▼

We cannot reissue your card, but if you contact us via LINE when redeeming your benefits, we will check your purchase history to see how many times you have used our store.

If your purchase history indicates that orders made after April 1, 2022 have reached the number of times the bonus has been granted, the bonus will be granted.

-Q.What if the delivery address is not the purchaser when using the online shop?

If the delivery address and the purchaser are different, such as as a gift, the card will not be included.

If the purchaser can contact us via LINE when redeeming the benefit, we will check the number of times they have used our store from their purchase history.

If your purchase history indicates that orders made after April 1, 2022 have reached the number of times the bonus has been granted, the bonus will be granted.

- Q. Can I combine points from the online shop and Fukuoka Yakuin store?

Is possible. Please ask the store staff.

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